Harvard Pilgrim #1 in Member Satisfaction by JD Powers

Harvard Pilgrim Health Care is the highest-ranked health insurance plan for overall member satisfaction in the New England region according to the J.D. Power and Associates 2011 Member Health Insurance Plan Study.

Excerpt:

For the third year in a row, Harvard Pilgrim Health Care is the highest-ranked health insurance plan for overall member satisfaction in the New England region according to the J.D. Power and Associates 2011 Member Health Insurance Plan StudySM. The study provides an opportunity for health plan members to voice their experiences during the 2010 plan year. It looks at key satisfaction factors including customer service, coverage and benefits, information and communication, statements, approval processes, provider choice and claims processing.

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